SONGKLANAKARIN JOURNAL OF SCIENCE & TECHNOLOGY

Volume 41, No. 06, Month NOVEMBER, Year 2019, Pages 1360 - 1366

A framework of hybrid self-regulated and collaborative learning method for end-user training in the public sector of thailand

Sirikorn Krompho, Nalinpat Porrawatpreyakorn, Montean Rattanasiriwongwut

Abstract Download PDF

End-User Training (EUT) is a method used to learn and improve IT/IS skills. In order to provide effective EUT programs for organizations, several issues in the design of EUT need to be considered. Thus, this paper proposes a framework of hybrid self-regulated and collaborative learning for EUT which aims to support effective software learning. The framework consists of three phases: pre-training, training and learning process, and post-training. The pre-training phase is composed of five steps: training needs assessment, learning goal setting, analysis (i.e., learner, software, task/job, organizational, and technology characteristics), design, and development. The training and learning process phase is composed of learning methods which involves organizing teams and IT appropriately for training. The post-training phase consists of learning assessment and evaluation from the EUT implementation. The results revealed that the training team’s satisfaction towards the proposed framework was perceived as useful and easy to use guidelines for effective EUT.

Keywords

End-User Training, self-regulated learning, collaborative learning, technology acceptance model

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